These Terms and Conditions apply to any services booked online, by phone, text, and email. By accessing this website or making a booking you agree to be bound by the terms and conditions below. These Terms and Conditions are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to this website. If you do not agree with these terms and conditions, please do not access this website.
4.3 Laundry services. Stain removal from bed and bath linen is not always possible, hence cannot be guaranteed. In these circumstances we won’t be able to offer a complimentary re-clean.
5.1. Should any of our linen items incurs unrepairable damage during the rental period, we’ll invoice you based on the number and type of damaged items as per the prices below:
Single sheet – £13, Double sheet – £15, King sheet – £18, Single duvet cover – £30, Double duvet cover – £35, King duvet cover – £40, Pillow case – £5, Hand towel – £8, Bath towel – £15, Bath Mat – £15
6.1 We may cancel your order and subsequently the contract formed between us under the following circumstances:
As a result of an event outside of our control;
If you fail to make the items available for collection as agreed within the order confirmation
If we consider any item not to correspond with the order placed and accepted, is damaged, contains
No item description or cleaning instructions or does not fall within the specified items which we accept.
If we cancel your order, we will notify you in writing by email as quickly as practicable;
You will not incur any charges for cleaning already carried out;
We will ensure items are delivered back to you at the original delivery time or as soon as reasonably practicable.
We always aim to deliver your goods within the delivery slot we have agreed with you, but we cannot accept liability if we deliver the goods outside of this slot or don’t deliver all or any of the goods in your order. Instances where it may not be possible to deliver your order may include (but not limited to):
• where our driver believes it is unsafe or impractical to approach the property
• where our driver believes it is unsafe to deliver due to an uncontrolled/dangerous dog
• where our driver cannot deliver to the property due to bad weather
We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:
10.2 Whilst We take every care to deliver your order, we cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance You had in having the goods delivered to you, arising out of our supply or failure to supply the goods to you.