These Terms and Conditions apply to any services booked online, by phone, text, and email. By accessing this website or making a booking you agree to be bound by the terms and conditions below. These Terms and Conditions are subject to change without notice, from time to time in our sole discretion. We will notify you of amendments to these terms and conditions by posting them to this website. If you do not agree with these terms and conditions, please do not access this website.

1. About Us. Our site www.bnblaundry.co.uk is operated by BnB Laundry trading name of  BNB LAUNDRY LTD. We are registered in England and Wales under company number 15457309 and our registered office and main trading address is at 71-75 Shelton st, London, WC2H 9JQ.
2. Contract.
   2.1.These Terms and Conditions represent a contract between BNB LAUNDRY LTD and the Client.
   2.2.The Client agree that any use of the Company’s services, including placing an order for services by telephone, email, website forms shall constitute the Client’s acceptance of these terms and conditions.
   2.3. No variation or alteration of these terms and conditions shall be valid unless approved in writing by a director of the company.
3. Personal information and Registration

When registering to use our website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret. We retain and use all information strictly under the Privacy Policy.

4. Services.
   4.1.Linen hire and laundry services. The company reserves the right to amend an initial quotation, should the client’s original requirements change.
   4.2.Linen hire. The hiring period is for 15 Days, after which collection need to be arranged. The linen supplied by us will be carefully examined for stains prior to be handed over to the customer. Thus, we expect our linen to be returned free of stains and damages that would make the product unusable. The client agrees not to wash our linen as this may cause damages.

4.3 Laundry services. Stain removal from bed and bath linen is not always possible, hence cannot be guaranteed. In these circumstances we won’t be able to offer a complimentary re-clean.

5. Linen Hire & Towels Replacement Cost

5.1. Should any of our linen items incurs unrepairable damage during the rental period, we’ll invoice you based on the number and type of damaged items as per the prices below:

Single sheet – £13, Double sheet – £15, King sheet – £18, Single duvet cover – £30, Double duvet cover – £35, King duvet cover – £40, Pillow case – £5, Hand towel – £8, Bath towel – £15, Bath Mat – £15

6. Our Rights to Cancel an Order

6.1 We may cancel your order and subsequently the contract formed between us under the following circumstances:

As a result of an event outside of our control;

If you fail to make the items available for collection as agreed within the order confirmation

If we consider any item not to correspond with the order placed and accepted, is damaged, contains

No item description or cleaning instructions or does not fall within the specified items which we accept.

If we cancel your order, we will notify you in writing by email as quickly as practicable;

You will not incur any charges for cleaning already carried out;

We will ensure items are delivered back to you at the original delivery time or as soon as reasonably practicable.

7. Delivering your goods

We always aim to deliver your goods within the delivery slot we have agreed with you, but we cannot accept liability if we deliver the goods outside of this slot or don’t deliver all or any of the goods in your order. Instances where it may not be possible to deliver your order may include (but not limited to):
•    where our driver believes it is unsafe or impractical to approach the property
•    where our driver believes it is unsafe to deliver due to an uncontrolled/dangerous dog
•    where our driver cannot deliver to the property due to bad weather

• if nobody is at the property to accept the goods

8. Payments.
   8.1.We only accept card payments for our products and services. We use Stripe payment platform, and we don’t store customers payment card details.
9. Claims and Complaints.
   9.1 We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs, customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.
10. Liability.
    10.1 We will not be responsible to you for any loss or damage that is foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into a contract for the Services.

We will not be responsible for any loss or damage (including, without limitation) any colour loss, shrinkage or other damage, resulting from the following:

• failure to notify us of any special requirements or instructions for cleaning the Item;
• the fact that the Item has no label indicating cleaning instructions;
• any existing damage to the Item at the time of collection;
• any extraneous objects left in or on the Item, including but not limited to: coins, buttons, jewellery, cufflinks, collar stiffeners, pens or tie clips
• and extraneous packaging provided with the Item, including but not limited to: clothes hangers, suit bags or personal laundry bags

10.2 Whilst We take every care to deliver your order, we cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance You had in having the goods delivered to you, arising out of our supply or failure to supply the goods to you.

11. Cancellations. Customer agrees to pay the full price for the products and services if the customer changes the date/time less than 48h prior to the scheduled appointment